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  • February 4, 2019 / Ron Johnson
    Making Moves: Non-Profit Space that is Affordable and Functional
  • February 11, 2019 / Ron Johnson
    Success Story: Inner Voice
  • February 18, 2019 / Ron Johnson
    Non-Profit Moves: Finding Your Mission within Your Space
  • March 4, 2019 / Kristen Cullotta
    Capacity Expanded: A Customer Contact Center Success Story

Capacity Expanded: A Customer Contact Center Success Story

March 4, 2019 Contact Center, Success Stories

Capacity. We all reach it. At Non-Profit Advisors, we understand that many non-profit organizations have the delicate balancing act of a need for more capacity but don’t have the means to expand their workforce. Our solution: borrow our staff! We…

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Recent Posts

Nonprofit Financials: What Do We Need Them For Anyway?? (Part II)

Kristen Cullotta May 22, 2019

In Part I of this series, we talked about your surplus & deficit summaries, what information they provide you, and how to read them....

In Part I of this series, we talked about your surplus & deficit summaries, what information they provide you, and how to read them. We started with those because current and accurate surplus & deficit summaries can give you the most detailed information about how your organization has performed to date and which major program areas or departments are supporting themselves (or not). A well-crafted surplus & deficit summary is one in which each major program column reflects the expenses associated with that program – no more and no less. In our organization, we have sometime seen a program we thought was wonderful, show growing deficits because it took more direct staff to operate than the revenues would cover. Or maybe more real estate. It’s important to recognize when this happens so leadership can make informed decisions about whether to end a program or ‘subsidize’ it with revenues from – and at the expense of - other program areas. In this blog, we will consider how cash is managed and why it is important. If your organization has a bottomless well of cash, you can skip this for now. But if you are like most nonprofits, running out of money is a nearly constant concern. The simple fact is, if at any point you run out of cash it means you cannot pay your staff, you will be late or default on your rent, and your creditors will take adverse actions. When that happens, all other worries fall by the wayside. Ongoing mindfulness and understanding of your financials may help you avoid this crisis, but you should also make it a practice of watching your cash on a weekly basis. A cashflow summary if a relatively simple thing:  it starts with how much cash you have on hand and then for several weeks out, projects what cash you expect to have coming in each week and what cash you expect to have going out. Cash coming in should be realistically and conservatively projected. If a funder tells you the “check is in the mail,” you might want to add a week or two before it clears your bank just in case. Your cash going out is first and foremost, when your payrolls hit, then your rents. Other vendor “cash out” forecasts ought to be in the weeks they are owed. And if you have a line of credit, you want to show at the bottom of each week on the cashflow forecast, how much of it you will likely need to keep your head above water. If you don’t have a line of credit, endowment, or other ready source of spare cash, then what will be your plan when, three weeks from now, your cash out exceeds your cash in plus what’s in the bank? Negative cash is not a “thing.” There are two strategies for optimizing cash management that your team can and should employ on an ongoing basis. The first is aggressive management of your accounts receivable.  This is the money owed your agency by funders or any other billable source. In almost any case, particularly if you have publicly-funded cost-reimbursement contracts, you cannot get cash in if you haven’t invoiced for it. So, our motto is to “invoice early and often” and then track carefully when invoices are paid. The finance team should do whatever is needed to get paid quickly. Being first with your invoices is a good tactic, but so is personal follow up. So make it a practice. The second place you can control your cash picture is accounts payable. If a vendor has a net 15 or net 30 requirement for payment, ask them to change it to net 45 to give you more time. The best time to ask if, of course, before you sign any contract for services, but some vendors will allow the change to keep your business.   Bottom line, if you still have cash, you’re in business and if you don’t ….

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Nonprofit Financials: What Do We Need Them For Anyway?? (Part I)

Kristen Cullotta May 8, 2019

The idea of explaining nonprofit financials in the space of a blog is somewhere between ambitious and absurd, better that’s never stopped us before....

The idea of explaining nonprofit financials in the space of a blog is somewhere between ambitious and absurd, better that’s never stopped us before. I like to say that nonprofit finance has just two jobs: to keep us out of jail and to allow us to make the best possible resource decisions. The first is simply everything we label “compliance,” but still nothing to sneeze at. Put another way, your finance team better have a thorough understanding and full respect for the guidelines, standards, and statutes that impact their work. If they don’t, the auditors will find out and your funders will take actions you won’t like. Making the best resource decisions though, requires a great deal more effort in communicating goals and establishing agreed-upon common language between finance staff and the mere mortals that run the organization. I don’t know about yours, but our finance team produces loads of separate reports each month each of which provides different information for different uses. Some of them are more interesting that others and there’s arguably a priority around which matter most depending upon your organization’s financial state.  Here are some basics around what to ask for and review: First on the list should be a “Surplus and Deficit Summary” or what was once called the income statement. You should reasonably expect your finance staff to provide you an updated one of these that is current through the end of the previous month. Current means based on actual revenues received and expenses spent, and not just guesses. This report has four major sections. Across the top are the revenues booked in each major program area or department through the end of the prior month. These numbers are all cumulative from the start of your fiscal year and represents money coming into your organization that the rules say can be counted. Beneath the revenues section, is a breakdown of expenses in whatever major expense categories you track. Typically, the largest expense is people so this might be on lines labeled staff salaries and benefits. Occupancy, which usually includes rent and expenses directly related to your space such as utilities and CAM charges, is probably your second biggest expenses after paying your staff. There are exceptions, of course, but it is not unusual for these two expense areas to make up as much as 75 percent of everything you spend. For that reason, when your organization finds itself running in the red and in need of cutting costs, it’s extremely difficult – short of a revenue windfall - to fix an ongoing deficit without changes to payroll and occupancy. The third section, which is usually on just one line after expenses, is your indirect allocation. There’s often a great deal of confusion about what this “expense” is, why it’s there, and what should be included in it. For starters, having an indirect allocation – also referred to as admin, M&G, or overhead – is not a sign of bad behavior. Indirect expenses in any organization are a fact of life and a normal, healthy thing. Specifically, indirect expenses are those costs that are not clearly and directly attributable to specific programs. Examples might be your executive director’s pay, your IT infrastructure, rent for your headquarters, the cost of your independent audit, legal fees, proposal development, and the salaries of some or all of your executive team. If your organization does not have any of these things, you have bigger problems than reading financial statements! You should also NOT be throwing indirect charges directly into program expenses because it distorts your programs’ financial reality and can lead management to make suboptimal resource decisions. While there may be some who will disagree, I believe a healthy indirect number is between 10 and 20 percent of your revenues. Some private funders will insist on a 10 percent limit but there is strong evidence that forcing low rates leads organizations to under-invest in their infrastructure. The last area of your Surplus and Deficit Summary is, guess what!, the surplus and deficit summary! For each major program or department, the bottom line should clearly show you whether the program is running a surplus or a deficit. If it isn’t obvious, this is revenues less expenses less the indirect allocation, cumulative since the beginning of the year. If there’s a significant surplus, you may be underspending and missing an opportunity to increase your impact. If your deficit alarms you, them start by a) looking at the largest expense categories, and b) considering what options you have for increasing revenues. Whatever you do though, don’t let it go and hope things fix themselves.

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