IT services companies are not exactly known for great customer service – but ours is. Our team not only provides best-in-class network and desktop support, but helps you understand where cost savings are possible in all related areas from telephony to printing. If your IT systems aren’t making your life easier and more affordable, it’s time to contact us.
Our IT services are priced at just $105 per hour with no contracts to lock you in. And you can depend on super-fast guaranteed response rates. We also share our volume pricing discounts on equipment purchases and will be there if you ever need help with new policies, security upgrades, office moves, or questions from auditors. We’ll help you boost workforce productivity with solutions to fit today’s and tomorrow’s operational needs. We provide quick-response troubleshooting through our local team of experts. And with remote support and scheduled maintenance and upgrades, we assure your IT environment and equipment are operating to their full potential at the lowest overall cost.
Both. About 90% of IT issues can be quickly and effectively resolved through our remote access technology. This also saves costs. In other cases, including scheduled upgrades, training for staff, and other projects, our team will gladly be there for you in person.
Our team will generally know about critical issues and outages even before your staff becomes aware of them and respond within a matter of minutes. For contract purposes, we minimally guarantee a one (1) hour response time during normal business hours and a “best effort” response outside of normal business hours. Shorter response times can be available if your business requires.
The IT Help Desk operates out of our Chicago Workforce Center and is staffed with highly qualified and certified network engineers. The Help Desk staff are selected from top graduates of IT Career Lab and receive specialized customer service training in addition to their technical credentials.
No. Our contracts never lock anyone in, and you can stop services at any point with just 30 days’ notice.
Yes. We have a library of policies that are regularly updated and frequently examined by all sorts of auditors. We are happy to share them with any of our service customers at no additional cost. IT security has more recently come under scrutiny by auditors and Boards. As your IT service provider, we will help you respond appropriately to any auditor’s queries.
No. Our team will work with whatever vendors you wish. National Able Network regularly reviews all its IT contracts and goes out to bid every one-to-three years to assure we are receiving the best quality and most affordable service. This includes everything from Internet connectivity to printer maintenance to telephony. We are happy to share our procurement findings and make recommendations on vendors in any area you need.
We typically charge $105 per hour with a five (5) hour monthly minimum to be sure certain fixed costs such network management licenses and insurance are covered. If you have specific projects you need accomplished, we can also provide fixed-price quotes for those.