This could very well be your Mother’s call center! Staffed by people who genuinely care – and are cared for – our Center prides itself on understanding your goals and delivering results. Whether you need support for a fundraising event, surveys, or a campaign, our team can provide you with effective inbound and outbound communications capacity when you need it most.
Our Customer Contact Center offers inbound and outbound calling services and exceptional survey response rates. Agents provide your customers with personalized, positive interactions by fielding questions, resolving inquiries, and identifying customer service opportunities. Let us help support your next fundraising event or campaign with outbound calling to donors. Gain insight into customer perceptions with a customized survey that delivers quantitative and qualitative feedback results with comprehensive data analysis. Our services can save you valuable staff time. Some nonprofits need one-time support for things like driving event registrations and others use us year-round to handle ongoing high call volumes. In these cases, our team is able to happily resolve 97% of client calls. Let us show you how our help will lower your expenses while pleasing your clients and donors.
People who really care! Nonprofit Advisors operates a customer contact center staffed with individuals receiving paid work experience training. Throughout their assignments with the contact center, these individuals receive ongoing training in customer service, various technology applications, database management, and an astonishing variety of program-related areas. Many are low-income seniors qualified for federal assistance, military veterans at risk of homelessness, and/or students in technology training programs.
Yes. The Customer Contact Center is ideal for handling high-volume event outreach, doing seasonal donation drives, conducting surveys, or even handling scheduling for any large number of people. No long-term contracts are ever required.
We work with each customer in advance to develop scripts, FAQs, and identify background information and referral materials in order to be thoroughly prepared. Center staff receive upfront training specific to your needs and have a professional Center manager always on hand if additional help is needed.
Yes. We can absolutely help you develop a survey to gather the data you need. The Center staff use both phone calls and email to achieve the highest response rates.
You will need to provide sufficiently thorough background information to enable our team to speak knowledgably on behalf of your organization and achieve your desired results. For outbound calling, we of course will need contact information (preferably both phone and email addresses, if available) for individuals or organizations you wish us to contact. Finally, we will need a point of contact in your organization in case an issue needs to be elevated.
Yes. You will receive monthly (or more frequently, if desired) reports indicating numbers of inbound and outbound calls, numbers of successful attempts, whether we left a voice message or not, and any other data you have requested we collect from the calls (and/or emails). For surveys, we also provide reports using Survey Monkey.
We typically operate only during normal business hours. If you have a requirement for weekend or off-hour services, we can usually make arrangements with sufficient notice.
Services are priced based on an estimated base level call volume with allowance for some percentage over the base volume. We also take into consideration the simultaneous number of Center representatives you will need and the number of days of calling. In every case, our customers find they get better results at lower overall cost than doing it themselves!